Phone Banking

Today, more than ever, banking needs to be effortless and easy. Enter ING Vysya(now Kotak)'s Customer Service Line. Just dial 1800-420-9900 or 1800-425-9900 from anywhere in India to access your account and transact effortlessly.

Apart from the above toll free number you can contact the bank on 080-3030-9900, 24*7.

If calling from overseas please dial 0091-1800-420-9900. Toll free numbers for USA 1855-845-3730 and UAE 8000-3570-2897

Interactive Voice Response service (IVRS)

Discover the new Interactive Voice Response service (IVRS) that gives you access to your balance, statement details, cheque book request and a host of other services via the telephone!

Click here to know how to use the IVR 

Hot Keys!

  • Press *0 to speak to an agent
  • Press *8 to return to the main menu
  • Press *7 to return to the previous menu


4 digit T-Pin

For quick access to your account 24*7, all you need is a 4 digit T-Pin. A T-Pin is required while using phone-banking services.

  • You can select a T-Pin of your choice when you call our ING Vysya (now Kotak) Customer Service Line on any of the numbers listed above
  • A confirmation will be sent to you via SMS or email when you select and generate a
  • Please memorize your T-Pin and keep it confidential. If you want to change it to a number of your choice, please call the Customer Service Line

Please Note:

  • This T-Pin is different from the PIN required for using the ATMs
  • This T-Pin allows you to operate all your accounts with ING Vysya (now Kotak) Bank
  • Use of Phone Banking Services by you shall constitute deemed unconditional acceptance by you of the Terms and Conditions printed on this page


1. Access your account

  • Balance and transaction details
  • Request for statement through post/e-statement
  • Request for Demand Draft

2. Get more information

  • Know more about our Branch & ATM locations and timings
  • Know more about our Home Loans, Car Loans, Loan against property (commercial and residential)

3. Emergency services

  • Hotlist your ING (now Kotak) Debit Card
  • Request new PINs
  • Re-issue of your ING (now Kotak) Debit Card
  • Unblocking of PINs

4. Request for services

  • Internet Banking
  • Request for Fixed Deposit
  • Investment & Insurance
  • Replacement PIN
  • Mobile Banking
  • Upgrade of your account
  • ING Credit Card
  • Request for new cheque book
  • Atm Claims
  • Zing Account Processing
  • Stop Payment

5. Complaints/Feedback

  • Register complaints and follow till resolution
  • Queries on your Loan and Demat account

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